Terms of Use for the Website https://contacta.center/ and the Services of the Association “PSYPHY Physical and Psychological Rehabilitation Center”

Last updated: September 14, 2026.

  1. General Information

1.1. These terms and conditions govern the use of the website https://contacta.center/ (hereinafter referred to as the “Website”) and the use of services provided by the association “PSYPHY Physical and Psychological Rehabilitation Center” (hereinafter also referred to as the “Center”).
1.2. Use of the Website and the Center’s services implies that the client agrees to these terms and conditions.

  1. Service Provider

The services are provided by the association “PSYPHY Physical and Psychological Rehabilitation Center,”

Reg. No. 40008282191,

legal address: 129 k-1–59 Lubānas Street, Riga, LV-1021

actual address: 45/47 Elizabetes Street, Riga, LV-1010,

email: info@psy-phy.com,

phone: +371 29133963.

  1. Services

3.1. The Center provides psychotherapeutic consultations and psychotherapy sessions (hereinafter referred to as “consultations”) to students of the Baltic Institute of Psychotherapy — trainees under the supervision of a supervisor—as well as access to the necessary materials for a fee in accordance with the published price list.

3.2. Consultations take place in person or remotely (online) according to the client’s preference and/or by mutual agreement with the student-intern.

3.3. Consultations may take place online using secure communication platforms (such as Zoom, Teams, or another mutually agreed-upon platform).

3.4. The client shall ensure a stable internet connection, a suitable and secure environment where third parties cannot hear or disrupt the consultation, as well as the proper functioning of appropriate technical equipment (computer, camera, microphone).

3.5. The Center may record the consultation only with the client’s consent, and the recording shall be used solely for the purpose previously agreed upon with the client.

3.6. If technical problems arise on the client’s end, the fee will not be refunded.

3.7. Counseling is not a form of medical treatment and does not replace medical or psychological treatment or emergency care. If a client is experiencing an acute crisis, they should consult a doctor or call emergency services. The Center’s operations are based on the principles of voluntary participation, dialogue, and professional ethics. If you are in an acute crisis or your safety or life is at risk, please contact the Emergency Medical Services immediately by calling 113, or go to the nearest emergency care facility.

3.8. Consultations typically last 50 minutes, unless otherwise agreed upon.

3.9. The Center provides psychological support and counseling based on the Gestalt approach.

3.10. All professional processes are conducted under ongoing professional supervision. Only anonymized information that does not allow for the identification of the client is used in the supervision process. The client’s personal data is not disclosed to third parties, except in cases provided for by law.

  1. Appointments and Cancellations

4.1. Appointments must be made using the form on the Website, providing your name, email address, phone number, and selecting a consultation time. The Center will send an appointment confirmation via email.

4.2. If the client cancels the consultation or fails to attend, the fee for the missed consultation is non-refundable.

4.3. The client is entitled to reschedule the consultation once, provided that the rescheduling is made no later than 24 hours before the scheduled consultation time.

4.4. If the consultation does not take place due to circumstances on the part of the student trainee, the client will be offered an alternative consultation time without a refund of the payment.

  1. Price and Payment

5.1. Service prices are listed on the Website and may be changed by publishing an updated price list.

5.2. The Website lists all available payment methods, including, but not limited to, online bank transfers (Banklink), payment cards, Google Pay, and Apple Pay.

5.3. All non-cash transactions are processed through the payment service provider Maksekeskus AS. For all transactions processed through Maksekeskus AS, the settlement currency is exclusively the euro (EUR).

5.4. By making a payment, the customer confirms that they have read and agree to the terms and conditions of the selected payment method.
5.5. Payment is made via online bank transfer prior to the provision of the service.
5.6. An invoice is issued upon request in accordance with applicable laws and regulations.

5.7. In the event of cancellation of the service or failure to attend the consultation, the fee is non-refundable.

5.8. The client is entitled to reschedule the consultation once at no additional charge.

  1. Limitation of Liability

6.1. The Center is not liable for the client’s actions outside of consultations, nor is it liable for indirect losses, loss of profits, or the actions of third parties.

6.2. By consenting to the Center’s services, the client agrees that their case (story) will be submitted for supervision, during which the client’s personal data will not be processed.

6.3. The Center ensures the provision of services but is not responsible for the client’s subjective experience or outcomes.

6.4. The Center is responsible for the quality of the assistance provided only within the scope of its competence.

6.5. The Center has the right to suspend or terminate access to the services in the event of a violation of these terms.

  1. Processing of Personal Data

7.1. Customer data is processed in accordance with the Center’s Privacy Policy.
7.2. By scheduling a consultation or using the services, the customer consents to the processing of their data in accordance with the Privacy Policy.

7.3. By consenting to receive the service, the client confirms that they are informed about the nature of the service, the use of anonymized data for supervision, and that the association does not provide emergency or crisis assistance.

  1. Copyright

All materials (texts, presentations, audio, video) provided during consultations or available on the Website are the property of the Center and are protected by copyright law.

  1. Dispute Resolution

9.1. If a dispute arises, the client is encouraged to contact the Center first.

9.2. If the dispute cannot be resolved, it will be settled in accordance with the laws of the Republic of Latvia.

  1. Changes to the Terms

10.1. The Center has the right to amend these Terms by publishing an updated version on the Website.

10.2. The changes take effect upon publication.